Refund Policy
Refund Policy
Your satisfaction is our priority. If you are not satisfied with your purchase, please read our refund policy below to understand how to proceed.
1. Refund Request Deadline
You may request a refund within 7 calendar days after receiving the product, in accordance with the Brazilian Consumer Protection Code (right of withdrawal).
2. Refund Conditions
A refund will be processed if the following conditions are met:
• The product has not been used, damaged, or altered.
• The refund request was made within the 7-day period.
• The item must be returned in its original packaging, with all accessories and no signs of use.
3. How to Request a Refund
To request a refund, please email us at [slimlineoficial@gmail.com] with the following information:
• Full name
• Order number
• Reason for the refund
• Proof of purchase
• Product photos (if there is a defect or issue)
We will respond within 5 business days with instructions on how to proceed.
4. Approval and Refund Process
After analyzing your request:
• If approved, the refund will be issued using the same payment method used for the purchase, within 7 to 10 business days.
• For credit card payments, the refund may appear on your next statement or the one after that, depending on the card provider.
• For payments via bank slip (boleto) or PIX, the refund will be made via bank transfer.
5. Damaged or Defective Products
If your product arrives damaged or defective, you may request an exchange or refund within 7 calendar days after receiving it. Please contact us immediately and include photos of the issue if possible.
6. Non-Refundable Items
• Discounted or promotional items (unless defective)
• Customized or made-to-order products
• Products that show signs of use or are not returned in the original packaging
7. Contact
If you have any questions about this policy, please contact our team at: [slimlineoficial@gmail.com]